ATM Managed Services – The Power of Integration

By Dave Enger, Regional Sales Manager, Edge One, Inc. 

Recent studies have shown that 73 percent of bank executives indicated that managing their operations is their greatest challenge, and 31 percent said that it’s important or extremely important to outsource ATM operations.

Top Five Reasons to Consider Outsourcing:

Reduced Operating Costs

Outsourcing to an expert gives you best-in-class service at an affordable monthly fee. While the provider focuses solely on your ATM fleet, banks are able to take advantage of collective buying power, which dramatically reduces operating costs.

Less Stress on Back Office Resources

The way customers interact with banks is undergoing a fundamental change. With the proliferation of
internet, mobile devices, smartphones, tablets and social media, branch banking is now facing competition like never before. Based on cardholder trends, it is quite likely your bank is focusing heavily on developing mobile applications and other online banking tools. With so much money and effort going into these digitally-enhanced strategies, resources to manage ATMs and related concerns, such as PCI-DSS compliance standards, ADA regulations, Windows 10 migration and software integration becomes very limited. This is where an ATM Managed Services program can save you time and money. With
the headaches of ATM management and regulation out of sight and mind, your back-office staff can focus on developing programs that will allow your bank to attract new customers.

Improved Customer Service

Providing superior financial services to customers is at the core of every banks purpose. Although ATMs play a huge role in customer satisfaction, this service is only a fraction of what your bank delivers in quality programs. Managing your ATM operations does not have to be an extra burden for your front-line staff. By partnering with an ATM Management services provider, your staff can focus on what really matters – providing the best service possible.

Fewer Regulatory Compliance Headaches

ATM fraud in the U.S. is estimated to cost over $1 billion, and with Windows 10 and PCI deadlines on the horizon, enhanced ATM security and regulatory compliance is more important than ever before. One of the greatest benefits of ATM outsourcing is your bank’s ability to eliminate its responsibility in these areas. Keeping ATMs PCI-DSS compliant is a task many banks are having a difficult time tackling. Additionally, new viruses, zero-day malware, targeted attacks, persistent threats and other forms of malicious software are attacking the ATM channel every day.

Access to Top-Drawer ATM Capabilities

Some providers allow you to customized services that improve the daily management of ATMs. These services might include ATM transaction processing and reconciliation; maintenance alerts; vault cash forecasting and management; surcharge-free network access; and state-of-the-art ATM marketing that can expand your brand and increase consumer awareness.

Conclusion

Partnering with an ATM Managed Services provider allows you to can gain access to services and tools for a fraction of the cost it would take to develop them in-house or purchase them through expensive run-of-the-mill platforms. Outsourcing with an ATM Managed Services provider can eliminate stress, free up time, lower expenses and reduce daily operation headaches.

Contact Dave at denger@edgeone.com or call him at  612-963-8743.

7900 International Drive, Suite 685,

Bloomington, MN 55425

Phone: 651.687.9080

Fax: 651.687.9387

info@icbm.org

© 2018 ICBM. All Rights Reserved.

A proud state affiliate of the