Information Technology Specialist

Posted January 14, 2019

Are you looking to join a growing and successful company that puts a significant emphasis on innovation and forward thinking technology?  Do you value ongoing professional development?  Do you want to join a company with a strong and storied reputation of integrity, strong community support and amazing customer service? 

The Bank of Elk River is looking for a full time Information Technology Specialist to join our team and be a part of our future success. 

We have a long history of investing in our employees through competitive pay and attractive benefit programs. We also offer training and development opportunities that give our employees the skills and knowledge they need to succeed. We help our employees invest in their future through The Bank of Elk River’s Employee Stock Ownership Plan. This allows our employees the opportunity to take part in the bank’s success and because each employee has the opportunity to be a stockholder, it drives a sense of ownership among our staff.

 

Job Summary:

This position is responsible for providing excellent customer service and advanced technical support skills to internal employees by promptly and professionally responding to inquiries and requests for assistance with The Bank of Elk River’s computers, applications, servers and various other technologies. This role will be responsible for leading major projects that may be complex and/or involve a bank-wide impact. This role will also provide technical training to new/current employees and be responsible with keeping up with the latest trends in technology.

 

Duties and Responsibilities:

  • Provides advanced level technical support and administration of end-users on systems and various applications. Promptly responds to helpdesk requests/inquires in a timely fashion. Escalates complex problems using discretion and sound judgement to the IT Supervisor and/or Managed Service Provider.
  • Maintains written processes and procedures relating to the Technology Department operations including new user setups and terminations.
  • Responsible for installing and configuring computer hardware, software and systems.
  • Assists with managing IT projects and initiatives under the direction of the IT Supervisor and Director of Information Security and Technology.
  • Responsible for working with several outside vendors to perform software upgrades and installations in a virtual environment.
  • Maintains and configures Active Directory, Group Policy, DNS, and DHCP.
  • Performs new employee training including policy reviews. Routinely follows up with employees to address additional training needs.
  • Follows approved security measures and procedures. Ensure that equipment is completely wiped of confidential information and properly disposed of.

 

Qualifications and Experience:

  • Bachelor’s degree in Information Technology and/or 3-5 years related experience
  • High proficiency with bank computer programs
  • Knowledge of Active director, Group Policy and HTML.
  • Advanced knowledge of Windows 7 and Windows 10.
  • Experience with VMWare and virtual desktops and virtual machines.
  • Ability to effectively communicate.
  • Must possess keen analytical and problem solving skills to support our operations.

 

The Bank of Elk River is an Affirmative Action-Equal Opportunity Employer that seeks individuals who share our core values of customer service, loyalty, and integrity. We are a community bank where our customers know they can count on our staff for experience, knowledge, and superior service to meet all of their banking needs. The Bank of Elk River is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

 

To Apply:

Please visit our website at https://www.thebankofelkriver.com/about/employment_list for further information and to download/submit an employment application.

7900 International Drive, Suite 685,

Bloomington, MN 55425

Phone: 651.687.9080

Fax: 651.687.9387

info@icbm.org

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